Mediation is the process by which the participants together with the assistance of a neutral person or persons, systematically isolate disputed issues in order to develop options, consider alternatives and aim to reach a consensual agreement that will accommodate their needs. It is a confidential, voluntary and participatory process. The parties to the dispute have an opportunity to ventilate their grievances and feelings through the process of mediation and thereafter tailor the solution to their unique circumstances and demands. The Mediator does not impose any solution but creates a favourable environment to enable the parties to resolve their dispute themselves amicably.


  • A structured negotiation process.
  • Neutral mediator.
  • Facilitate communication and negotiation.
  • Assist the parties in resolving their dispute.
  • Flexible and informal process.
  • Allows creative remedies.
  • Process is economical and confidential.


  • It immediately puts you in control of both the dispute and its resolution.
  • The law mandate it and the courts encourage and endorse it.
  • Through it you can communicate in a real sense with the other side which you may not have done before.
  • The process is confidential, the procedure is simple and the atmosphere is informal.
  • It is voluntary and you can opt out of it at any time if it does not help.
  • It saves precious time and energy.
  • It saves costs on what usually becomes prolonged litigation.
  • It shows you the strengths and weaknesses of your case which helps find realistic solutions.
  • It focuses on long-term interests and helps you create options for settlement.
  • It restores broken relationships and focuses on improving the future, not on dissecting the past.
  • You opt for more by signing a settlement that works to benefit of both you and your opponent.
  • At the end of the mediation you can actually shake hands with your opponents and wish them good health and happiness.

Incentives for Mediatiors

Get paid for every successful mediation case.

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